Home  /  FAQ Faq
  • How do I open an account?

    Domestic:
    You can register your business here and one of our Customer Service Representatives will contact you with a new business application or you can call / email us first to Obtain an application. Please allow 1-2 business days for your account to be established.

    International:
    Please email us at cs@optimateinc.com to see if you are eligible for an account.

  • Why do I need to be registered user?

    We must confirm that an account has been established in order to process your order.

  • How can I place an order?

     1. Online Orders: Log in to your account and place order.  If you are not a registered user please register here

    2. Phone Orders:  To place an order by phone simply call us from 8 AM - 5 PM (PST):  
    Phone number (626) 821-1388 -  Toll Free (800) 387-8877

     *Note: Be sure to have you account number, phone number, shipping address, and order information ready before calling in.  This is available for Domestic accounts only.

    3. Email Orders: Email us at cs@optimateinc.com. Please provide your account number, shipping address and style/size/color of frame along with quantity. You may also include Patient name/Tray number if needed.

    4. Fax Orders: Fax in your order at (626)821-1389. Please make sure to provide your account number and any contact information on the order. *Domestic accounts only*

  • Do you have a minimum order amount? If so, what are the minimum order quantities?

    There is no minimum order amount or order quantity. You may order as many frames as you’d like.

  • What kind of Payment methods do you accept?

    Domestic:
    We currently accept Visa, MasterCard and checks.

     

    International:
    We accept Visa, MasterCard, checks and wire transfer.

     

  • How can I track my order?

    You can track your order by logging in to your account.  Tracking numbers are located in the Order History section.

  • Is wholesale purchasing available?

    Wholesale purchasing is currently only available to international customers.  For wholesale and distributor inquiries, please email us at cs@optimateinc.com

  • Do I need to pay Sales Tax?

    A 9.75% surcharge will be charged for all customers located in California only (unless you provide re-sellers permit number)